Privacy Policy
How we collect, use, and protect your information
Last Updated: June 15, 2025
Introduction
Top Apex Car Service (hereinafter referred to as "we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car services, visit our website, or use our mobile application.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
We may collect several types of information from users of our services, including:
- Personal Information: Name, email address, mailing address, phone number, and payment information.
- Booking Information: Trip details, pickup locations, dates, times, and special requirements.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Location Information: With your consent, we may collect precise location data from your mobile device.
- Usage Information: How you interact with our website, application, and services.
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing and improving our services
- Processing and completing bookings
- Communicating with you about your bookings, inquiries, and our services
- Sending promotional materials and special offers
- Analyzing usage patterns to enhance user experience
- Protecting our rights, property, or safety and the rights, property, or safety of our users or others
- Complying with legal obligations
Disclosure of Your Information
We may disclose your personal information to the following parties:
- Our subsidiaries and affiliates
- Contractors, service providers, and other third parties we use to support our business
- A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets
- For the purpose of providing you with information
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request
- To enforce our terms of service and other agreements
- To protect the rights, property, or safety of our company, customers, or others
Data Security
We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of personal information transmitted through our website or application.
Your Choices
You may choose not to provide certain information, but this may limit your ability to use certain features of our services. You can also opt out of receiving promotional emails by following the unsubscribe instructions in each email.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and application and to store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Information
If you have any questions or concerns about our Privacy Policy, please contact us at:
Top Apex Car Service
Room 1701, On Tai International Centre
120 Texaco Road, Tsuen Wan
Email: privacy@topapexhk.com
Hotline 56418866 / 69336484
WHATSAPP 69336484